Most frequent questions and answers
It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on
your location, but can be estimated as follows:
USA: 5-8 business days
International: 10-20 business days
We work with an on-demand order fulfillment company with facilities worldwide!
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.
● Stop by your neighbors in case the courier left the package with them.
Pro tip: Package theft is on the rise—If you’re expecting a home delivery and you know you won’t
be home to accept it, use an address where you know you’ll be!
If the shipping address was correct, and the package wasn’t left at the post office or at your
neighbor’s, get in touch with us at [insert your support email here] with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but
shipping will be at your own cost.
Pro tip: The zip code is the most important part of the address. Use a simple tool like USPS ZIP code lookup
to make sure you get it right!
We work with a reliable, high-quality print-on-demand drop shipper. They have locations
worldwide, so depending on where you are, your orders are printed and shipped from the facility
that can do it most efficiently!
If your shipping method includes tracking, you’ll receive a tracking link via email when your order
ships out. If you have any questions about your tracking or shipment, drop us a line at [firstname.lastname@example.org].
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you
quickly, please email us at [email@example.com] within a weeks’ time with photos of the
damaged product, your order number, and any other details you may have about your order.
We’ll get back to you with a resolution as soon as possible!
Items purchased from the Cultink marketplace are custom made and printed just for you. We don’t offer returns and exchanges, but if there’s something wrong with your order, please let
us know by contacting us at [firstname.lastname@example.org]!
Refunds are only offered to customers that receive the wrong items or damaged items. If any of
these apply, please contact us at [email@example.com] with photos of wrong/damaged
items and we’ll sort that out for you.